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CIBC Centre for Patients and Families - Practical Resources and Support  

Last Updated: Dec 18, 2017 URL: http://centreforpatients.v1.libguides.com/practicalresources Print Guide RSS Updates

About Us Print Page

Contact Information

Vancouver General Hosptial
855 W. 12th Ave., Jim Pattison Pavilion, Room 1861
[Main floor behind information desk]
Vancouver, BC, V5Z 1M9

Tel: 604.875.5887
Fax: 604.875.5581
Email: centreforpatients@vch.ca


  • Closed 12:30 pm - 1:30 pm
  • Monday – Wednesday
    • 10:00 am - 5:00 pm
  • Thursday
    • 11:00 am - 6:00 pm
  • Friday
    • 10:00 am - 5:00 pm

Welcome to our Centre


Interior of Centre for Patients and Families

Welcome to the CIBC Centre for Patients & Families. We are a resource centre that helps you and your family make informed choices about your health, before, during, and after your hospital stay.


    Our Vision

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     CIBC Centre for Patients & Families

     The vision of the CIBC Centre for Patients & Families is that patients and families move seamlessly from home to Vancouver Acute* (VA) facilities and back to home through effective navigation of the health care system.

    To accomplish this we support patients and families to take an ownership role in their own health care so they can make timely, informed decisions.

    Our Centre recognises that patients and families come from diverse communities and cultures**, and endeavours to provide information and assistance in an accessible and timely manner, adapting to the needs of various communities, where possible.

    The CIBC Centre for Patients and Families is a centre of connectivity that has a dedicated focus on populations who face barriers when accessing health care and will assist all patients and families within VA to:

    • Access appropriate & reliable web-based consumer health information & resources
    • Access information abut Vancouver Acute* programs, services and clinics
    • Access information about health and other programs & services within their home community
    • Stay connected with family/friends while in the hospital

    The CIBC Centre for Patients and Families also provides library services to VA employees and print health education materials (PHEM) support & development for Vancouver Coastal Health (VCH) employees.

    * Vancouver Acute (VA) health service delivery area (HSDA) includes VGH, UBC Hospital, and G.F. Strong; it is one of the HSDA's within VCH

    ** Diversity includes the different gender, age, ethnicity, sexual orientation and gender identity, disability, socio-economic and geography mix that utilises VCH services.


    While At VGH

    Use our facilities:

    • computer workstations to search for health information, stay in touch with family, make travel arrangements or do your banking

    • telephones, copier, fax, and reading room available

    • private media room to view patient education videos or meet with health team members

    Privacy Statement & Terms of Use |  © 2010 Vancouver Coastal Health
    These resources are provided for informational purposes. The materials contained here are not intended to be used for the diagnosis or treatment of a health problem or as a substitute for consulting a licensed medical professional. Health information should always be carefully reviewed with your health care provider. The Centre for Patients and Families and Vancouver Coastal Health will not be held responsible for misuse of information or any adverse effects of recommendations stated in these resources.
    The views or opinions stated in the resources collected here do not necessarily reflect those of Vancouver Coastal Health or your health professional. Vancouver Coastal Health assumes no responsibility for any discrepancies or errors contained in these resources.

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